SEATTLE – Fuze Digital Solutions LLC said it will soon be offering what it calls the first solution in the Web self-service industry to reward community contributors to a knowledge base.
Fuze's knowledge base self-service solutions are currently in place at more than 70 organizations, including more than 50 credit unions and banks.
The company said it has filed a patent application for its latest iteration, KB 2.0, which uses Web 2.0 technologies such as online forums and Wikis to facilitate contributions by outside users.
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