"I have often thought something else was funny or phony about that election or that someone had been in cahoots. The fellow who won it, Joe Montoya, told the board only one week later than he couldn't make the commitment to serve on the board and then they put someone else in that seat, someone I think they wanted all along."
–Luvella Reading, member of the $306 million
Del Norte Credit Union and former board candidate, detailing one of her suspicions about the credit union's board election in 2007. Former supervisory committee chairman Joe Gutierrez charged he was expelled from Del Norte in part because the committee had been investigating Reading's complaints.
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"We will not partner or merge with another credit union unless that credit union's board agrees they have no intention to convert to a bank charter."
–Dave Gunderson, CEO, Credit Union of Southern California
"It's becoming harder for even the larger credit unions to compete against big banks. The credit union sweet spot is in member service and genuinely caring about the member."
–Michelle Bloedorn, executive director of Member Loyalty Group, a new CUSO formed to measure member satisfaction and referrals.
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