WASHINGTON — NCUA Executive Director, Leonard Skiles, told a Dec. 12 hearing of the House Financial Services Subcommittee on Financial Institutions and Consumer Credit that the agency supports the notion of allowing consumers to use only one phone number to reach their financial institutions but wants to make sure that it would remain responsible for addressing the needs of credit union members.

Skiles and other federal financial institution regulators were asked to comment on the Financial Consumer Hotline Act of 2007, legislation introduced by Chairwoman Carolyn Maloney (D-N.Y.) that would establish one toll-free telephone number consumers can call with complaints or questions regarding their financial institution.

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