MADISON, Wis. — CUNA Mutual Group has been ranked sixth in the 2007 InfoWorld 100 awards, which annually celebrates 100 IT organizations that have made the best use of technology in pursuit of business goals.
Other top 10 recipients include AT&T Services, Bank of America and Capital One.
CUNA Mutual was recognized for development and implementation of its CUNA Mutual's Claim Express project. This specialized claims processing solution includes end-to-end automated workflow, resulting in a 75% decrease in claims process payment backlogs and an increase in automatic payments by 30%. Partnering with business units, the CUNA Mutual IT team through a closed file audit determined best practices and incorporated changes to further improve the claims process.
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A critical component of CUNA Mutual's transformation strategy is to improve its focus and new product development process so new concepts can be brought to market faster and more effectively, said Tom Gosnell, chief information officer for CUNA Mutual.
"Credit unions want access to tremendous expertise and a business partner that is looking ahead and building for the future while simultaneously delivering results today. Claims Express is a great example of innovation, driving business value, and business and IT working together to deliver a superior customer experience," Gosnell said.
The InfoWorld award represents the fourth time CUNA Mutual has been nationally recognized for the Claims Express project. Earlier this year, the project received honors from CIO magazine, Insurance Networking News and InformationWeek.
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