GRAND RAPIDS, Mich. — CU*Answers is now offering its core processing clients a collections system that lets credit unions use the functionality of their installed technology.
The Collections Services team already is being used by five clients, the Grand Rapids-based CUSO says. The system uses the Lender*VP and Xtension Call Center business units to combine functions such as letter generation, online banking and audio collections notices and telephone calling with data and communications collection and reporting within the CU*Answers core platform.
"With the Lender*VP collection team we are able to provide additional team members to a credit union's collections department. Team members that never call in sick, never take a day off, and always work evenings," say Geoff Johnson, CU*Answers vice president of lending.
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