GRAND RAPIDS, Mich. — CU*Answers is now offering its coreprocessing clients a collections system that lets credit unions usethe functionality of their installed technology.
The Collections Services team already is being used by fiveclients, the Grand Rapids-based CUSO says. The system uses theLender*VP and Xtension Call Center business units to combinefunctions such as letter generation, online banking and audiocollections notices and telephone calling with data andcommunications collection and reporting within the CU*Answers coreplatform.
“With the Lender*VP collection team we are able to provideadditional team members to a credit union's collections department.Team members that never call in sick, never take a day off, andalways work evenings,” say Geoff Johnson, CU*Answers vice presidentof lending.
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