PHOENIX — When it comes to a positive credit union online experience, improving online security and communicating security policy are key according to a recent Solavista survey.
Results from 1,809 credit union respondents showed that online security is the overwhelming feature members are seeking from their credit union's Web site. In fact, three of the top four Web site improvement factors desired by members involved security enhancements.
Some 81% said they want greater assurance that their information won't be sold or distributed to others. Protecting against hackers (73% of all respondents) and protecting against phishing attacks (64%) ranked two and four respectively.
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