Galaxy Credit Union Systems Debuts
TROY, Mich. — Galaxy Credit Union Systems is now the official name of the Fiserv core processing unit formerly known as GalaxyPlus.
The re-branding to the name the Fiserv core processing unit already uses within the industry also includes a logo change and new Web address (www.fiserv-galaxy.com.)
The company's offices in suburban Detroit also have been re-modeled and now include "Galaxy Credit Union," a virtual credit union used to showcase Galaxy's offerings while also allowing credit unions and third-party vendors to test and emulate their products and services.
Galaxy also is launching Fiserv Continuum, a separate product division to promote Galaxy's member-focused solutions to credit unions using any core processing system. That includes point-based member rewards programs, online enrollment, contact management tools, credit report analysis and loan capture solutions and a payday lending alternative called iAdvance.
"To be successful, we must actively adapt to the changing needs of the members, be innovative and take risks. We feel our company re-branding, building model, and new product division all help support our goal of helping credit unions grow and improving life for the member," said Tim Milz, president of the Fiserv unit with about 300 core processing clients.
Diebold Cites Possibilities from Cellphone-ATM Patents
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NORTH CANTON, Ohio — In the next few years, consumers will be able to remotely order cash withdrawals, transmit payments and generate electronic checks from their ATMs simply by using their cell phones, Treos and iPhones.
Those solutions and other ways of interacting with ATMs directly from mobile devices–including physically locating the machines–will be the result of technology being developed through five U.S. patents granted recently to Diebold Inc., the ATM maker said.
"Diebold's new patented technology has the potential to offer myriad applications to boost the convenience and personal security factors of using an ATM," according to Jim Block, director of global advanced technology at the Ohio-based corporation.
"Diebold is in discussions with technology partners that could bring these applications closer to reality," Block said.
"The know-how to marry mobile devices to ATMs has been lab-tested by Diebold's engineers and could be in users' hands within three to five years, facilitating faster ATM transactions and more of them, in more places and at more hours, with greater peace of mind," he said.
Chicago Patrolmen's FCU Puts 'LifeLock' On Member Identities
CHICAGO — The Chicago Patrolmen's Federal Credit Union is offering to police its members' accounts with the identity theft prevention services of LifeLock.
The Tempe, Ariz.-based firm says it "locks" identities by setting and renewing fraud alerts with the three major credit bureaus and purging members' names from pre-approved credit card offers, and offers a $1 million guarantee.
"We work with many other law enforcement agencies around the U.S., but this will be our largest partnership to date. We are thrilled to be able to help them bring this issue into the spotlight while also providing an affordable prevention tool," said Todd David, LifeLock CEO.
"With our members' knowledge of crime, it's essential for us to bring this type of value added service to them. By affiliating with LifeLock, we have protected our members so they can protect us," said Scott Arney, CEO of $253 million Chicago Patrolmen's FCU.
Cincinnati CU Goes with Lending Solutions Inc.
CINCINNATI — CINCO Family Financial Credit Union has expanded its loan services to include Internet lending capabilities from Lending Solutions Inc.
The $117 million CU will now be able to offer streamlined applications, automated decisioning and the services of LSI's 24/7 underwriting support at the company's National Loan Processing Center for applications that fall outside of the CU's automated guidelines.
"Merging LSI's technology with the systems we already have in place further enhances our ability to meet and exceed our members' expectations," said Robert Niehaus, senior vice president of 20,000-member CINCO Family Financial Center CU.
LSI is based in Elgin, Ill., and serves approximately 300 credit unions, banks and mortgage companies, the firm says.
EPL Offerings IVR, Call Center Solutions From Centurion
BIRMINGHAM, Ala. — EPL Inc. is now offering its core processing clients the interactive voice response and in-house call center solutions of Centurion Inc.
The solutions integrate into a credit union's telecommunications environment, Web site, fax services and the i-POWER core platform from credit union-owned EPL, the Birmingham-based company says.
A first user is $117 million Colorado Springs Credit Union. "As part of our core system conversion, we had the opportunity to evaluate different IVR providers," said its President/CEO Greg Mills. "We chose Centurion based on its flexibility to meet our current and future needs, integration to our call center, dependability and value."
Centurion is based in Clearwater, Fla., and has provided solutions to more
than 1,000 government agencies, utilities and financial institutions since 1981, the company says.
Simpler-Webb Adds EVault Tools to Offerings
AUSTIN, Texas — Simpler-Webb Inc. is now offering EVault Inc.'s data protection software and SaaS (software as a service) solutions to credit unions and other clients of the Austin-based provider of managed technology services and consulting.
The tools from EVault, a subsidiary of Seagate Technology, will allow credit unions to comply with security regulations by addressing backup, recovery, archiving and business continuity needs, the company says.
"Adding EVault's products to our line of managed services and professional consulting enables us to offer credit union customers a proven technology to keep all of their business critical data secure, immediately accessible and compliant," says Simpler-Webb CEO Jeff Simpler.
uMonitor Partners with BISYS IRA Web-Based Service
MEMPHIS, Tenn. — Parsam Technologies says its uMonitor new account opening and funding service has now been integrated with the BISYS IRA Service Center.
The strategic alliance allows credit unions and banks using the uOpen and uFund services to generate compliant, signature-ready documents while funding individual retirement accounts online, the companies say.
The IRA Service Center also allows financial institutions to customize the site to suit their needs.
"Combining uMonitor's leading-edge funding solution with BISYS' compliance strength will provide an effective, automated account workflow." said Dinesh Sheth, CEO of Parsam Technologies in Memphis.
Senior CU Leaders Gather for RFG Forum
LOMBARD, Ill. — Raddon Financial Group says more than 60 senior CU executives from around the country attended the company's CEO/Director's Forum recently in Half Moon Bay, Calif.
The session was for credit unions of $500 million and larger and featured consultant and former NCUA chair Dennis Dollar, Callahan & Associates President Chip Filson, Terence Roche of Cornerstone Advisors and Gary Raddon, founder of Raddon Financial Group, a customer intelligence specialist now owned by Open Solutions Inc.
Steve Winninger, CEO of $813 million NuUnion Credit Union in Lansing, Mich., also gave a presentation on credit union mergers.
"We plan to build on the success of this event as we plan for next year by examining strategic topics specifically designed for senior-level executives and directors managing large asset credit unions," says Bob Dye, RFG general manager and chief operating officer.
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