LAS VEGAS — When is it obvious that a director is "micro-managing" operations and the paid staff of the credit union? Is standing in the lobby asking questions of members and staff an example of "micro management."

"Certainly not," declared Bob Kravetz, chairman of the Department of Labor FCU in Washington responding to heated questions during an exchange at the National Directors Convention Thursday.

Kravetz, moderator of a break-out session on "Governance Basics for New Directors," told attendees he routinely spends time in the branch lobby chatting with members about CU services and if he receives negative comments he passes those on to the CEO.