AUBURN HILLS, Mich. — Digital Dialogue has added a Web-based question-and-answer application to its member-service offerings.
Called DigiKnow, it's deployed from a credit union's Web site and uses search engine logic and scripting to answer frequently asked questions and facilitate accurate responses to others, according to Digital Dialogue President Peter Schmitt.
"It's also useful for revealing member tendencies and predicting trends," Schmitt says.
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Digital Dialogue is including DigiKnow in its call center offerings, and says it also allows credit union employees to access and update information on policies, procedures, compliance and products.
Digital Dialogue manages the Financial Service Centers Cooperative's call center outlet and is a PSCU Financial Services company.
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