MOORPARK, Calif. — LynxGate Solutions, a firm with 240 financial institution clients, which provides Fiserv's CAT ATM management resource, has begun to roll out CAT Traxx, a product that will allow CAT users to monitor their entire ATM network closely.
The device will let credit unions that use CAT monitor their ATMs, network, switch connections, and interface with the host system. It can alert ATM executives as well via e-mail, voice, text messaging and pagers.
The $692 million 1st United Services Credit Union of Pleasanton, Calif. was one of the first clients to install and test the new product, LynxGate said.
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"We have benefited from CAT Traxx with its enhanced alert features, detailed reporting on up and down times, and its flexible database," says Pat O'Loughlin, manager at 1st United Services. "We also needed new avenues for contacts when a device is in an alert state. CAT Traxx provided exactly what we were looking for." 1st United Services Credit Union has 29 ATMs and processes 300,000 ATM transactions per month.
To provide insight into trends over time, CAT Traxx reports uptime and activity statistics. CAT Traxx is able to monitor patterns of activity such as percentage of declined transactions and to send an alert based upon user-defined thresholds, LynxGate said. "Based on information captured in the CAT Traxx SQL (structured query language) database, additional custom reports may be generated to track key measures of ATM and switch productivity and performance."
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