ALEXANDRIA, Va. — If you always do what you've always done you'll always get what you always got.
That was the message NCUA Chairman JoAnn Johnson carried with her to CUNA's Governmental Affairs Conference last week from the agency and to credit unions.
She began her remarks with: "If you have always done it that way, it is probably wrong." That was from inventor Charles Kettering in the earlier half of the last century and Johnson said she believes it applies to NCUA and credit unions today–Prompt Corrective Action, the examiners' Matrix, and lastly bylaw enforcement.
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