X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

AUBURN HILLS, Mich. and SAN DIMAS, Calif.-A record 105,745 transactions were completed through the Financial Service Centers Cooperative, Inc. Custom Call Center Outlet during May. This is the highest total ever for an FSCC outlet, said Sarah Canepa Bang, CEO of FSCC. “Members want to be able to access their credit unions 24/7. This record usage reflects the popularity of being able to conduct financial business anytime.” In addition to the record number of transactions, thousands of general information inquiries and applications were handled, according to Howard Hoemann, vice president of sales and marketing for Digital Dialogue, which manages the 24/7 Custom Call Center services. Credit unions using the Custom Call Center Outlet have total assets in excess of $31 billion and more than 2.8 million members. A recent addition is $1.5 billion First Tech Credit Union, based in Beaverton, Oregon.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?

Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.