ORLANDO, Fla. – Credit unions should take their lead from consumers when it comes to technology, according to Brian Warfel of Power 1 Credit Union.
"Consumers are calling the shots in the technology game," he observed. Warfel continued, "Delivery and fulfillment are going to be a real game for the consumers right now."
He listed out nine emerging technologies for credit unions to look at right now, including automated loan decisioning and fulfillment, business intelligence, communication integration, electronic and digital signatures, payment technology, security and privacy technologies, biometrics, Voice Over Internet Protocol, and wireless and broadband technology. "Consumers are going to dictate what technology makes it and what won't," Warfel predicted.
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