GLASTONBURY, Conn. – Open Solutions Inc. is now offering a browser-based way for tellers and call center staffers to have integrated access to CRM, transaction and business process management tools. Called the Interaction Management Center (IMC), the relationship management system integrates capabilities that normally have to be accessed by going from application to application, the company says. The IMC system provides in-depth information while the member is in front of the employee, allowing the immediate offering of timely, relevant and personalized products and services, said Lizette Nigro, product manager for CRM and business intelligence at OSI. "The Interaction Management Center brings them the most meaningful information, functionality and transactional abilities from separate applications such as CRM, platform, transactional, fraud detection systems and more all in a single workflow-enabled environment," Nigro says.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.