Thank you for sharing!

Your article was successfully shared with the contacts you provided.

GLASTONBURY, Conn. – Open Solutions Inc. is now offering a browser-based way for tellers and call center staffers to have integrated access to CRM, transaction and business process management tools. Called the Interaction Management Center (IMC), the relationship management system integrates capabilities that normally have to be accessed by going from application to application, the company says. The IMC system provides in-depth information while the member is in front of the employee, allowing the immediate offering of timely, relevant and personalized products and services, said Lizette Nigro, product manager for CRM and business intelligence at OSI. “The Interaction Management Center brings them the most meaningful information, functionality and transactional abilities from separate applications such as CRM, platform, transactional, fraud detection systems and more all in a single workflow-enabled environment,” Nigro says.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times
Live Chat

Copyright © 2022 ALM Media Properties, LLC. All Rights Reserved.