GLASTONBURY, Conn. – A $400 million credit union in Indiana is the first to deploy the latest version of cView, Open Solutions’ relationship management and business intelligence platform. Three Rivers FCU in Fort Wayne is using version 1.10 of cView to enhance cross-selling and member service opportunities, says Jeff Meyers, CEO of the 69,000-member institution. “We already have 27 different pre-determined types of activities that have made cross-selling or follow-up much easier,” Meyers says. “We also publish dynamic messages that automatically pop up on the screen to alert a representative as to what action needs to happen so nothing accidentally slips through the cracks.’” The cView suite can be used with various vendors’ core processing platforms and its latest iteration includes improvements that meet several client requests, the company says. Reporting features have been added, for instance, that allow the same tool to be used for referrals, service requests and surveys. “Institutions already have an abundance of customer information; it just needs to be filtered and proactively delivered to employees at the most opportune times,” said Mike Nicastro, senior vice president and general manager of Open Solutions’ Strategic Solutions Group.
The disruption could introduce new risks into the system by compelling banks to loosen lending standards and take on greater risk.
The CDFI awards support to developers, renters and buyers.
Without email authentication standards, hackers don’t need to compromise accounts to send emails that impersonate FIs.
Sponsored by Epic River
Learn how your credit union can onboard new sources of deposit revenue from hospital systems and healthcare providers in your community with the strategy outlined in this white paper.
Sponsored by Finastra
Taking the first step towards a complete digital mortgage experience can be the hardest. Learn six strategic steps to start your credit union’s journey today.
Credit Union Times
Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!
- Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
- Exclusive discounts on ALM and Credit Union Times events.
- Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.
Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.