NEW YORK – LivePerson, a provider of real-time online customer chat that some CUs are using for online member service, has hooked up with Digital Insight to offer its solution to DI clients. Under the deal, Digital Insight can immediately make the LivePerson self-service and live chat solutions, Secure Chat and Secure Support, directly available to its financial institution clients. DI client American Airlines CU has been using the two services and has already seen results. "We wanted to increase the human element on our Web site and to offer our online users the same level of service they would receive at a branch," said Gail Enda, Senior Vice President, Marketing & Member Services at American Airlines Credit Union. "With Secure Chat and Secure Support, we have already seen a 20% savings in comparison to a standard toll-free and international phone charges as well as a 15% increase in new member accounts."
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