TAYLOR, Mich. -Digital Dialogue, a Net-based call center firm, has enhanced its automated credit decisioning capabilities – and it’s free for existing clients. These capabilities are powered by the company’s Advanced Decisioning Engine (ADE) and are available in the basic package to existing customers at no additional charge. ADE’s design makes credit decisions based on the customized criteria set up by each individual financial institution. If a person is not approved for the specific credit card or loan for which they first applied, Digital Dialogue’s ADE responds with an alternate recommendation targeted to the borrower’s particular financial situation. “Upon careful reflection of the individual’s financial history, the system can automatically indicate to the customer or member service representative that the individual would be better suited for a Visa Gold card. Likewise, if he or she applies for one type of loan and is approved for a greater amount, ADE will respond with an alternate solution within seconds,” said Howard Hoemann, vice president of Sales for Digital Dialogue. Five County Credit Union in Bath, Maine is currently using the new system.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.