CUs that innovate using agility and facts are those that will continue to thrive and make the biggest impact on those they serve.

Sen. Crapo, in part, argues that "credit unions must not be deterred from continuing to play a key role in the recovery."

Trust administration is a detail-oriented and time-consuming task, yet many clients decide to let their "eldest child handle it" or decide that "since my brother is a CPA, he can do it." The challenge is that the client is asking a loved one to take on a major burden during an emotionally difficult time. LISTEN NOW.

When the mortgage department is placed in its own silo, the cost includes lost efficiencies and missed opportunities.