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  • AWARDS

    Educational Community Credit Union, Jacksonville, Fla., has named Loraine Irons "Employee of the Quarter". This is the second time Irons has been recognized for her positive attitude bringing about positive results. Irons is currently teller supervisor at ECCU's downtown Jacksonville branch. ECCU has $500 million in assets and serves 70,285...

  • First Data direct connects networks

    DENVER - Payment processing and e-commerce provider First Data Merchant Services, a subsidiary of First Data Corp., has launched direct connections to three of the nation's regional debit networks. First Data's front-end payment processing systems now switch on-line debit point-of-sale transactions directly to the NYCE, Pulse, and Star networks. Plans...

  • I-Price gives CUs a holistic look at the rate arena

    TORONTO - Some credit unions aren't doing all their financial analyses before pricing their products. In fact, some do nothing but react to competitor pricing. CUNA Mutual says it's going to help take the guesswork out of product pricing with its new I-Price solution. CUNA Mutual partnered with Farin &...

  • Sell the mortgage if you must, but retain the servicing

    Does your credit union's strategic plan include objectives such as increasing the number of member relationships and becoming your members' primary financial institution? If it does, "Should your credit union originate mortgage loans and retain servicing on members' mortgages?" Sometimes the obvious answer is not correct. Credit union managers typically...

  • Antifraud network legislation OK'd by committee

    WASHINGTON-The House Financial Services Committee passed H.R. 1408, the Financial Services Antifraud Network Act, introduced by freshman Congressman Mike Rogers (R-Mich.). The legislation aims at creating an antifraud network between the nation's more than 250 financial regulators to share information in hopes of better preventing financial fraud schemes. The bill...

  • CUNA testifies before the IRS on reporting of interest to nonresident aliens

    WASHINGTON-CUNA Associate General Counsel Mary Dunn testified before the Internal Revenue Service (IRS) in opposition to its proposal on reporting of deposit interest paid to nonresident aliens. Dunn was the only credit union representative to testify. "We don't know how horrendous this is going to be," Dunn told Credit Union...

  • WEST

    Columbia Credit Union, Vancouver, Wash., has named Lisa D. Peake and Craig A. Knipe registered representatives with Financial Network Investment Corporation. In addition, CCU has promoted Michael Florea to assistant vice president of information and technology services. Utah League of Credit Unions, Salt Lake City, has appointed the following officers...

  • Anonymous wants for return to good old days

    My feelings towards anonymous letters are well-known. I think they show cowardice on the part of their authors. If someone feels strongly about something, they ought to be willing to publicly defend their position. Also, by hiding behind a shield of anonymity, they remove an important element of evaluating the...

  • Ins and outs of a member survey

    WEST PALM BEACH, Fla. - When it comes to what members want, there is no such thing as having too much information. If properly crafted, member surveys help eliminate guesswork, identify your CU's strengths and weaknesses and provide valuable market segmentation. Benefits can include increased use of services, improved member...

  • CUNA Mutual Group's Kitchen wants to take partnering with CUs to a new level

    TORONTO - Everything starts and ends with excellence for CUNA Mutual Group President/CEO Mike Kitchen. "If you can't do it with excellence, then don't do it. There's no point in trying to be mediocre. It's pretty hard to motivate staff to be mediocre," said Kitchen during a Credit Union Times...