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MADISON, Wis. - Wayne Benson, Chief Officer of Marketing and Strategy for CUNA Mutual Group, and who in recent years has emerged publicly as a leadership figure for the company, has resigned to pursue other opportunities. As of April 8, Benson, 43, was no longer with the company. James Gowan,...
NEW YORK - A study performed by the New York Public Interest Research Group (N.Y. PIRG) found that banks fees increased in 2001 over the previous year. It also pointed out that most banks are charging for simply checking an account balance at a `foreign' ATM and using deceptive practices...
SAN FRANCISCO - In response to the Enron situation, the Steele Foundation has launched an Ethics Hotline service that will serve as an independent source to report corruption or inconsistencies. The service will focus on education, prevention and investigation. A toll-free number is provided and those who report cases of...
BURLINGTON, Vt. - Almost a year after the National Federation of the Blind filed suit against several banks and one credit union in Vermont for not providing accessible automated teller machines for the visually impaired, nearly all sides have settled. Banknorth Vermont, Chittenden Bank, Northfield Savings Bank and Vermont State...
WASHINGTON - The New York State Credit Union League's efforts to keep its credit unions and the general public informed after the September 11 attacks won one of the over 300 CUNA Marketing Council's Annual Diamond Awards this year. Using primarily its Web site but also its newsletters and quarterly...
ALEXANDRIA, Va. - If you missed the first time NCUA Board members Deborah Matz and JoAnn Johnson were sworn in, you could have caught a second showing on April 5. In a brief 15-minute ceremony, NCUA Chairman Dennis Dollar swore in both Matz and Johnson. The two members had already...
HOUSTON, Texas - How StarTrust FCU, formerly Enron FCU, has dealt with the events of recent months may serve as a valuable case history for the nation's few remaining single-sponsor credit unions. The credit union has done a lot of things right in recovering from the blow it received when...
WASHINGTON-As part of an on-going, comprehensive review of the treatment of mutual thrifts, the Office of Thrift Supervision (OTS) is proposing rule changes governing mutual thrifts, mutual holding companies and mutual-to-stock conversions. The OTS proposal appeared in the Federal Register April 9. The agency made extensive changes to the original...
ALBANY, N.Y. - The New York Assembly unanimously passed a bill that allows New York state and federal credit unions to participate in the Excelsior Linked Deposit Program. The program addresses the need to make more capital available and affordable to small businesses by leveraging state resources. Credit unions are...
I read with interest the article on page one of the March 27th issue entitled "NCUA says credit unions must abide by SEC rules when dealing with Andersen". This article, like many other recent media articles, implies an inherent lack of independence when an organization provides internal auditing services to...
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From Elan Credit Card
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Download ResourceFrom Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download ResourceFrom GLIA
These unmistakable signs indicate your credit union’s call center needs a modern overhaul. Stay ahead of the curve and elevate your member service experience today.
Download ResourceFrom Alacriti
Is your credit union looking toward real-time payments to modernize your services? This brief discusses technology enablers for real-time payments, clearing rules and message specifications, and customer support challenges in a real-time environment.
Download ResourceFrom Mortgage Capital Trading
Unlock the potential for your credit union members by optimizing your investor set. Learn how to maximize profitability, offer better rates, and enhance your market share.
Download ResourceFrom Brightwell
Discover how Dash Solutions and Brightwell collaborated to revolutionize cross-border payments for rural workers using the Dash mobile app. Read the case study now!
Download ResourceFrom Alkami
What is the state of digital maturity in financial services? Why is it linked to revenue growth? Find out in this new report.
Download ResourceFrom Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download ResourceFrom Upstart
Explore how a credit union strategically adapted to economic changes, achieving higher returns, flexible loan volumes, and gaining over 1,500 creditworthy members in just one year through a transformative partnership.
Download ResourceFrom Greenlight
Amidst a shifting financial landscape, it’s never been more important to retain members and attract the next generation of customers. In this white paper, discover how offering family-centric financial education can empower parents to raise financially literate kids, fostering loyalty and growth for your credit union.
Download ResourceFrom Identifi
When faced with a complex upgrade of its technology platform, discover how First Tech Federal Credit Union found success by partnering with Identifi. This case study explores their journey of digital transformation to realize efficiency, security and innovation that allowed them to better serve their members.
Download ResourceFrom GLIA
When it comes to member interaction strategy, it is possible to drive efficiency in ways that enhance--not detract from--the experience. This paper explores how to do just that with the tangible benefits of a ChannelLess interaction approach.
Download ResourceFrom Brightwell
Explore the intricacies of credit card fraud with this comprehensive article. Learn about the varying types of fraud attacks and scams, their unique challenges, and multi-layered approaches to protect your credit union and members.
Download ResourceFrom Melissa
Many credit unions are in need of an improved onboarding process for their members as current processes are time-consuming, manual and lead to losing potential members. Learn how one credit union was able to quickly implement a solution that satisfies their compliance checks while verifying and approving customer submissions in seconds.
Download ResourceFrom Identifi
When facing significant growth challenges, learn how Dakota West Credit Union unlocked new efficiencies to meet higher demand. . Dive into this case study to discover how they enhanced their enterprise content management (ECM) system to streamline their operations, providing enhanced tracking, receipt automation, centralized storage, and more.
Download ResourceFrom Alkami
In 2024, the financial industry is clearly facing a radical transformation, and these challenges are altering the landscape as we know it. This playbook explores the opportunities and challenges that lie ahead for credit unions and the financial industry. Use it as a guide to gain a competitive edge in this new landscape.
Download ResourceFrom Identifi
Download this case study to learn how People’s CU is streamlining operations, enhancing security, and realizing cost savings by embracing a paperless future.
Download ResourceFrom Mortgage Capital Trading
2024 is in full swing and experts are here to inform, predict and guide you through all of your most pressing 2024 housing market questions. This whitepaper will help you gain clarity and clear up future predictions in regard to the most important topics in the housing market right now.
Download ResourceFrom Elan Credit Card
Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.
Download ResourceFrom Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download ResourceFrom Elan Credit Card
Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.
Download ResourceFrom Elan Credit Card
Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.
Download ResourceFrom Elan Credit Card
Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.
Download ResourceFrom Elan Credit Card
With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.
Download ResourceFrom Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
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