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  • Washington CUs learn valuable lessons from aftermath of Seattle earthquake

    SEATTLE - Don Rohacek, president/CEO of Credit Union Northwest remembers the morning of Feb. 28 when a frightening 6.8 magnitude earthquake jarred the city. Looking back nearly five months, he can laugh now at his naivete. At the time, Rohacek had been traveling down the rolling concrete floating bridge of...

  • Benefits of an intranet

    Here are some of the ways intranets can benefit credit unions, according to Sarah White, author of "Intranets & Credit Unions," a new book now being offered by CUNA: *Helping credit unions maintain continuity and consistency of service to members. *Increase employee morale. *Saving managers time in responding to employee...

  • A look at marketing credit union-style

    WEST PALM BEACH, Fla. - Given the increasingly aggressive financial services landscape, credit unions are constantly challenged to develop innovative ways to stand out. The year 2001 marks the CU brand push where marketing is pivotal in helping today's credit unions differentiate themselves from the competition. Today's CU promotional materials...

  • Langley FCU puts ATM on wheels

    HAMPTON, Va. - Have ATM will travel is the new line for Langley Federal Credit Union. The $651 million credit union has purchased a van equipped with two automated teller machines for use during community events, employee group onsites and other credit union activities. Dubbed the "Langley Xpress", the mobile...

  • Harte-Hankes survey finds piecemeal implementation

    SAN ANTONIO - While the use of customer-relationship management (CRM) technology is becoming more widespread among credit unions and other financial institutions, its implementation is often piecemeal and usually outsourced, according to a new survey. Harte-Hankes Inc. conducted the survey in May (www.harte-hankes.com) and included 300 North American companies using...

  • Sharing ideas can save you money

    I recently attended a small credit union roundtable discussion entitled, "Cutting Expenses to the Bone." Earlynn Sheehan, president of $10.7 million Pacific Rails Credit Union, began the discussion by giving a presentation in which she told how her original sponsor moved out of town, forcing her credit union to look...

  • In defense of the Louisiana league

    I was disappointed in the tone of Elaine Kingoff's June 20 story regarding the Louisiana League's state PAC fine, "Louisiana league's PAC fined by state board of ethics for violations." What started out as a reporting of the facts seemed to metamorphose into an indictment of league management. Even my...

  • We call our branches "banking centers"

    Credit Union Times Publisher Mike Welch's recent D-Day column on his pet peeves (CU Times, June 6) sparked one of my own. We stopped referring to our many "branches" as such about a year ago. Just as we stopped calling our "tellerless" branches "Service Centers." Now we call them all...

  • We've got you covered

    The double spread testimonial advertisement in this issue, entitled, "Credit Union Times has covered NAFCU for 12 years," (on pages 62-63) highlights our ability to cover for our readers a multitude of important credit union educational conferences throughout the year. It is not unusual for most credit union publications to...

  • CU IT departments come in all shapes, sizes

    Here are typical staff profiles for an IT department at credit unions of three different sizes. These profiles are composites put together by CUES Tech Port based on results of its February 2001 Technology Staffing survey and conversations with subscribers to the CUES technology advisory service. Small - A $75...