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DURHAM, N.C. - More than 200 national consumer advocacy groups joined 44 state Attorneys General in supporting a proposed rule change from the Office of Thrift Supervision that would block unregulated finance companies from claiming federal preemption of state consumer protection laws governing prepayment penalties. Supporters of the OTS' proposed...
MALVERN, Pa. - AFTECH says that its new loan decisioning and Internet connectivity software, linked to new Internet credit reporting capability from credit bureaus, can help credit unions process loans in as little as 10 seconds. Pelican State Credit Union in Baton Rouge, Louisiana, an AFTECH client, is the first...
(ranked in order) 1. Workplace Violence 2. Business Interruption/Disaster Recovery 3. Terrorism (Global and Domestic) 4. Internet/Intranet Security 5. Employee Selection/Screening Concerns 6. Fraud/White-Collar Crime 7. Unethical Business Conduct 8. General Employee Theft 9. Property Crime (external theft/vandalism) 10. Drugs/Alcohol in the Workplace Source: Pinkerton Consulting & Investigations Top Security...
BOCA RATON, Fla. - IBM Southeast Employees' Federal Credit Union is getting serious about service with the launch of its Service Excellence Assurance Program. Designed to measure industry leading service levels, the program focuses on obtaining feedback through surveys to fine tune training efforts and internal processes where needed and...
LAKE MARY, Fla. - Harte-Hanks has launched a new Web-based CRM solution that it says is designed specifically for community banks and credit unions. Known as e. Vantage, Harte Hanks said it combines its profitability modeling, customer and prospect data management, professional services and marketing expertise with its enterprise wide...
WARSAW, Poland - Lech Walesa, Nobel Peace Prize winner and first democratically elected president of Poland in 1995, called for the new generation to build a new world at the World Council of Credit Unions' (WOOCU) Sixth Annual Leadership Institute. Without Walesa's support, the credit union movement in Poland would...
BLOOMINGTON, Ind. - Members Choice Federal Credit Union has recently converted to a community charter. Financial services can now be provided by the $20 million credit union to anyone who lives, works, worships, or attends school in Monroe County. Founded in 1958 by the employees of RCA Bloomington, MCFCU during...
ST. LOUIS - While compelling to some Nebraska CU CEOs, it doesn't look like a proposal to create a Midwest regional corporate is going to deter Nebraska CUs from approving the Nebraska Corporate Central FCU/SunCorp Corporate Credit Union merger. As reported in Credit Union Times (CU Times, June 26), Missouri...
ARLINGTON, Va. - NAFCU President Fred Becker argued that the precedent-setting nature of a California credit card statute, combined with its anti-constitutional elements and negative impact on federally chartered credit unions demanded that the association join a lawsuit challenging it in court. Set to go into effect on July 1,...
Michigan First Credit Union, Southfield, has been presented the Thomas N. Froymmeyer award by the Southfield Parent-Youth Guidance Council. The award is given annually to a corporation or business that has demonstrated outstanding service to the youth of the City of Southfield. MFCU was selected based on its establishment of...
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From Elan Credit Card
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Download ResourceFrom Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download ResourceFrom GLIA
These unmistakable signs indicate your credit union’s call center needs a modern overhaul. Stay ahead of the curve and elevate your member service experience today.
Download ResourceFrom Alacriti
Is your credit union looking toward real-time payments to modernize your services? This brief discusses technology enablers for real-time payments, clearing rules and message specifications, and customer support challenges in a real-time environment.
Download ResourceFrom Mortgage Capital Trading
Unlock the potential for your credit union members by optimizing your investor set. Learn how to maximize profitability, offer better rates, and enhance your market share.
Download ResourceFrom Brightwell
Discover how Dash Solutions and Brightwell collaborated to revolutionize cross-border payments for rural workers using the Dash mobile app. Read the case study now!
Download ResourceFrom Alkami
What is the state of digital maturity in financial services? Why is it linked to revenue growth? Find out in this new report.
Download ResourceFrom Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download ResourceFrom Upstart
Explore how a credit union strategically adapted to economic changes, achieving higher returns, flexible loan volumes, and gaining over 1,500 creditworthy members in just one year through a transformative partnership.
Download ResourceFrom Greenlight
Amidst a shifting financial landscape, it’s never been more important to retain members and attract the next generation of customers. In this white paper, discover how offering family-centric financial education can empower parents to raise financially literate kids, fostering loyalty and growth for your credit union.
Download ResourceFrom Identifi
When faced with a complex upgrade of its technology platform, discover how First Tech Federal Credit Union found success by partnering with Identifi. This case study explores their journey of digital transformation to realize efficiency, security and innovation that allowed them to better serve their members.
Download ResourceFrom GLIA
When it comes to member interaction strategy, it is possible to drive efficiency in ways that enhance--not detract from--the experience. This paper explores how to do just that with the tangible benefits of a ChannelLess interaction approach.
Download ResourceFrom Brightwell
Explore the intricacies of credit card fraud with this comprehensive article. Learn about the varying types of fraud attacks and scams, their unique challenges, and multi-layered approaches to protect your credit union and members.
Download ResourceFrom Melissa
Many credit unions are in need of an improved onboarding process for their members as current processes are time-consuming, manual and lead to losing potential members. Learn how one credit union was able to quickly implement a solution that satisfies their compliance checks while verifying and approving customer submissions in seconds.
Download ResourceFrom Identifi
When facing significant growth challenges, learn how Dakota West Credit Union unlocked new efficiencies to meet higher demand. . Dive into this case study to discover how they enhanced their enterprise content management (ECM) system to streamline their operations, providing enhanced tracking, receipt automation, centralized storage, and more.
Download ResourceFrom Alkami
In 2024, the financial industry is clearly facing a radical transformation, and these challenges are altering the landscape as we know it. This playbook explores the opportunities and challenges that lie ahead for credit unions and the financial industry. Use it as a guide to gain a competitive edge in this new landscape.
Download ResourceFrom Identifi
Download this case study to learn how People’s CU is streamlining operations, enhancing security, and realizing cost savings by embracing a paperless future.
Download ResourceFrom Mortgage Capital Trading
2024 is in full swing and experts are here to inform, predict and guide you through all of your most pressing 2024 housing market questions. This whitepaper will help you gain clarity and clear up future predictions in regard to the most important topics in the housing market right now.
Download ResourceFrom Elan Credit Card
Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.
Download ResourceFrom Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download ResourceFrom Elan Credit Card
Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.
Download ResourceFrom Elan Credit Card
Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.
Download ResourceFrom Elan Credit Card
Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.
Download ResourceFrom Elan Credit Card
With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.
Download ResourceFrom Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
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