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CAMBRIDGE, Mass. - How to handle the increasing demands of meeting the bottom line while efficiently running the ship is a question IT shops and other business-decision makers have to navigate every day. A big factor in that is handling the vendors who provide the array of IT hardware and...

CAMBRIDGE, Mass. - The size of a credit union member's wallet has some relationship to how he or she uses the online channel, according to Forrester Researcher's sweeping Technographics study of American consumers. Certainly, access to broadband makes a difference (very few elderly people of lesser means use the speedy...

JACKSON, Miss. - As Magnolia FCU here discovered in the aftermath of Hurricane Katrina, a disaster recovery hot site isn't of much value when all transportation is shut down. The credit union found itself without power. To make matters worse, with all airports closed, there was no way to get...

RIVERSIDE, Calif. - Surf's Up and calls are down at Altura Credit Union's member service center, where a homegrown effort has helped move callers off the phone and onto the Internet for routine business. Altura's call center was averaging about 12,000 calls per month from members wanting nothing more than...

MALVERN, Pa. - Talk about traction. In its fifth year, Akcelerant Software has about 100 credit unions using its CollectAnywhere collections management system, a number it says is now growing by five to eight customers a month. A browser-based system on the front end, the CollectAnywhere software uses XML-based integration...

CAMP PENDLETON, Calif. - Imagine this: your credit union will sign up 20,000 new members this year, all in the must-have 18 to 25 age group. All of them…