{
  "author": {
    "name": "Jeremy Smith",
    "webUrl": "/author/profile/jeremy-smith/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2021/10/06/the-secret-strategic-value-of-complaints/",
        "title": "The Secret Strategic Value of Complaints",
        "byline": "Erin O'Hern and Jeremy Smith",
        "kicker": "Expert Opinion",
        "prettyDate": "October 06, 2021",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.cutimes.com/contrib/content/uploads/sites/413/2021/10/complaint-sad-face-customer-service-feedback-1-e1633455780573.jpeg",
          "width": "650",
          "height": "434"
        },
        "authors": [
          {
            "webUrl": "/author/profile/erin-ohern/",
            "name": "Erin O'Hern"
          },
          {
            "webUrl": "/author/profile/jeremy-smith/",
            "name": "Jeremy Smith"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "When viewed through a strategic lens, complaints from members and others create space for conversation around getting better.",
        "body": null
      }
    ]
  }
}