Resources
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6 Unique Ways for Credit Unions to Increase Profitability Despite Market Headwinds
From Mortgage Capital Trading
The mortgage market has seen exceptional fluctuations over the past few years. Despite current headwinds, download this white paper and learn how your credit union can maximize profit and manage risk by improving every step in your loan sale process.
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The Dummy Handbook on Machine Learning for Fraud Detection
From DataVisor
This handbook provides an overview of the different types of machine learning (ML), and how best to use them to detect and prevent fraud.
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Buy Local Spend Local: Drive Membership & Increase Income
From Canidae, LLC
Attracting new members and deepening current member relationships is top of mind for credit unions, but finding ways to do so can feel overwhelming. Download this white paper to learn how your credit union can achieve both with the Buy Local Spend Local program and how your CU can benefit from it.
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How Credit Unions Can Embrace a New Service Model for the Digital World
From Salesforce, Inc.
With only 27% of customers saying that the financial services industry provides great customer service, credit unions have an opportunity to improve customer experiences by modernizing their service models.
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Measuring the Distribution of Members by Share Balance
From Arkatechture
Static, manual systems prevent credit unions from analyzing key metrics on a regular basis, resulting in lost productivity and an inability to make improvements that would mature departments. Download this case study and learn how your credit union can become data-driven to achieve next-level results.
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The Comprehensive Guide to Credit Union Data Analytics
From Arkatechture
Download this guide to learn how your credit union can harness, utilize and optimize data to improve efficiency, reduce costs and boost your bottom line.
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Co-op CU Growth Outlook: Bridging Member Needs and Payments Strategy to Deepen Trust
From Co-op Solutions
Delivering the right products and services to meet daily needs now rivals data protection, security and personal relationship as the most important factor when trusting a financial institution. Download this white paper and learn about a member-centric roadmap for credit union success that creates transparency and helps members take control of their own financial lives.
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Onboarding Is the Foundation of Digital Transformation
From Salesforce, Inc.
Onboarding represents a critical point in the member journey, especially for business clients. Learn how to reimagine your onboarding process, making it more efficient, consistent, and more personalized to member needs.
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Video Banking: Delivering the Full Potential of Next-Gen Customer Service
From GLIA
Discover how next-generation video banking, which employs a collective approach to online customer service across video, chat, messaging, and online voice, can keep your member satisfaction high, minimize call handle time, and reduce complexity.
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How Your Credit Union Can Select a Strong Provider for Merchant Services
From Elan Financial Services
To meet the expectation of customers, small businesses want to offer services such as mobile app payment processing, text-to-pay, and invoicing, and need a trusted provider to make it happen. What better partner than their credit union?
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Get Future Ready With a Strong Technology Offense
From Fiserv
Download this white paper to learn how modern technology is helping credit unions pivot quickly to match the ever-changing market.
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The Double Edged Sword of Mobile Banking
From NICE Actimize
As credit unions consider how to secure the mobile channel, they must start with an important premise: the device has been compromised.
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The Links Between MBS Markets & Loan Prices
From Mortgage Capital Trading
In capital markets, there are several pervasive misconceptions about how mortgage pricing is created and what lenders are offering borrowers. This white paper explores the relationship between consumer loan pricing and capital market conditions, addresses common misconceptions, and illustrates the processes involved in generating consumer loan offerings and intermediate loan prices.
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Three Factors to Consider When Building Your Credit Card Product Strategy
From Elan Financial Services
Credit unions should focus on their product, experience, and innovation while leveraging their established brands and market presence. Learn how to create the best solutions to serve your members within various communities.
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5 Ways to Service Credit Union Members With More Than Chat
From GLIA
As more Credit Union members begin engagements online, chat has become a popular communication channel. But it's not enough. This white paper explores why chat is no longer a differentiator and how an integrated Digital Customer Service (DCS) strategy can go further.
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Understanding and Preparing for Changes in the Mortgage Market
From Mortgage Capital Trading
Interest rates, origination volume, and profit margins are constantly shifting based on a variety of factors and most lenders react (rather than act) to short term changes in the environment. It is best to act decisively and in a calculated fashion. This white paper outlines a simplified model illustrating mortgage market stages and how lenders can set a foundation of resilience to changing markets.
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The Convenience Catalyst: How Consumer Experience Features Drive Credit Card Usage
From Elan Financial Services
Consumer credit card usage typically ebbs and flows in tandem with national economic cycles, yet recent research has revealed another key component of modern consumer payment choices: customer experience features. Download this report to learn more.
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How a $2B Credit Union is Using AI to Drive Loan Growth
From Upstart
Abound Credit Union identified a unique opportunity to grow personal lending. Discover how Abound is expanding access to affordable credit in the communities it serves while delivering a best-in-class, all-digital experience for its members.
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Strategies for Credit Unions to Combat Margin Compression
From Mortgage Capital Trading
As mortgage rates begin to rise and origination volume drops, you may be wondering about best practices for dealing with tightening margins. Download this white paper and learn how to mitigate margin compression in 2022.
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Case Study: How to Leverage Technology for Greater Loan Sales Profitability
From Mortgage Capital Trading
This case study outlines a recent example of a mortgage company leveraging award-winning technology to increase loan sales efficiency. Learn how you can drive profitability and minimize operational risk while providing a seamless and pleasurable mortgage experience for your members.
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The Multifront War on Cyber-Fraud: Protecting Your Members and Credit Union
From Opentext
Cyber fraud is a leading concern for credit unions and is expected to grow worse in the coming years. Download this white paper to explore the most pressing threats and learn how your CU can build a multi-layered approach to cyber-resilience.
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How Credit Unions Can Benefit Members Through Investor Set Optimization
From Mortgage Capital Trading
With increases in mortgage pricing granularity over the last couple years, it may be time to consider looking at going beyond your current investor(s) to do right by your members. There are many key factors to consider when optimizing your investor set. This whitepaper shows you how to quantify where to deliver your production, audit your investor base, and optimize your investor set.
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Evaluating a Credit Card Program's Profitability: Fee vs. Interest Income
From Elan Financial Services
What are the potential hidden costs associated with running a credit card program and how can your credit union make more informed decisions when considering whether to insource or outsource a credit card program?
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