Produced and Sponsored by: Finboa

As fraud rises and regulatory demands increase, credit unions are rethinking how they manage payment disputes. The biggest opportunity isn't just in fraud detection—it's in transforming how disputes are handled.

This webcast explores how leading credit unions are using intelligent automation to modernize dispute resolution, reduce losses, ensure compliance, and improve the member experience.

Hear from operations and risk management leaders, including Jorge Cortes, VP of Enterprise Risk at Kinecta, and FINBOA's payments expert Christina Evans. They'll share how intelligent automation is delivering real results for credit unions—including resolving up to 30% of dispute volume the same day.

Join this webcast and you will learn how to:

• Resolve up to 30% of card disputes the same day
• Cut intake processing effort by up to 90%
• Lower UBM thresholds without increasing risk
• Improve compliance and audit readiness
• Deliver faster, more transparent member service on dispute resolution

Don't miss this opportunity to see how intelligent automation can give your credit union a competitive edge.

Speakers:

Christina Evans | Director of Solution Consulting | FINBOA, Inc.
Christina Evans is the Director of Solution Consulting at FINBOA, Inc. Christina is a seasoned banking executive with over 20 years of experience focusing on compliance and risk management implementations and program management. Leading complex compliance initiatives, organizational change and operational compliance risk management transformations has been the basis of her career prior to joining FINBOA. Currently, Christina leads complex solution design and consults with clients on integrations, automations and optimization of FINBOA experience.

Jorge Cortes | Vice President of Enterprise Risk Management & Privacy Officer | Kinecta
Jorge Cortes is the Vice President of Enterprise Risk Management & Privacy Officer at Kinecta Federal Credit Union. He oversees enterprise risk, business continuity, crisis management, vendor management, fraud, investigations, privacy, and physical security. Jorge has more than 25 years compliance and risk management experience in the financial services industry.

Questions? Email: [email protected]