This webcast is designed for credit union leaders who want to address these challenges head-on, offering actionable insights and proven strategies for driving meaningful innovation across your organization.

Join industry experts Jon Dipboye, Vice President of IT at Barksdale Federal Credit Union, Chantel Shipe, Vice President of Strategic Planning, FIS and Keith Gilbert, Core Solutions Leader at FIS as they explore how to reframe and reshape innovation in a practical way—ultimately improving member services, security, partnerships, and more.

Save your spot, and you'll discover:

• Strategies to exceed modern member expectations, including the role of AI
• How to leverage scalable platforms to enhance operational efficiency and engagement
• The pivotal role of strategic partnerships in driving innovation and unlocking new opportunities
• Practical applications of data-driven personalization to deliver superior, customized member service
• Best practices for ensuring robust security, compliance, and risk mitigation in a changing environment
• How M&A activity can serve as a powerful springboard for adopting cutting-edge technologies

Jon Dipboye | Vice President of IT | Barksdale Federal Credit Union
Jon Dipboye is a seasoned IT executive with over 30 years of experience in the credit union and banking industry, including more than 26 years in information technology. As Vice President of Information Technology at Barksdale Federal Credit Union, Jon leads a dynamic team supporting over 30 branches and 450+ employees across Louisiana, Texas, and Arkansas.

Since joining Barksdale in 2007, Jon has played a pivotal role in the credit union's digital transformation, cybersecurity advancement, and infrastructure optimization. His leadership helped Barksdale earn the first-ever Forbes Best-in-State Credit Union award, reflecting his commitment to aligning technology with member-focused innovation.

Chantel Shipe | Vice President of Strategic Planning | FIS
Chantel Shipe is Vice President of Strategic Planning at FIS, where she leads transformative initiatives across Core Banking Solutions, guiding teams to execute on strategic goals and drive customer-focused growth. With over 23 years in the financial services industry, she has built strategies that elevate brands, deepen client relationships, and help deliver double-digit revenue growth. Chantel is known for her expertise in strategic messaging, product enablement, and innovation, including new product launches. She holds a degree in Mass Communications and Journalism from Belmont University and completed executive training at Dartmouth's Tuck School of Business. Chantel has also served on the board of Kids on the Go since 2018, reflecting her commitment to community and is an advocate for compassionate leadership.

Keith Gilbert | Core Solutions Leader - Client Strategy and Transformation | FIS
Keith is a seasoned leader within the FIS Core Solutions group where he has held a variety of technical and business leadership roles. After earning a degree in Computer Science, he began his career in a banking operations center where he developed a passion for operational excellence and software usability. At FIS, Keith advanced through roles including lead programmer, development director, and general manager, playing a key role in the modernization and launch of FIS core solutions that blend robust functionality with cutting-edge mobile technology.

Today, Keith serves as a FIS Core Solutions Leader with a focus on Client Strategy and Transformation, partnering with financial solutions to drive innovation and help them compete effectively while preserving the personalized service that defines their success.

Questions? Email: [email protected]