Produced and Sponsored by: TruStage

Taking on debt is a big decision, and today's borrowers have deep-seated concerns about maintaining their financial stability. While they expect a fast, simple, and convenient lending process, they also look to their credit union to help safeguard their well-being. How can you bridge this gap to deliver an experience that builds lasting trust and loyalty?

Join this webcast to explore how new research uncovers what borrowers truly worry about, what they need, and how they prefer to engage with lenders. You will discover how to translate these critical insights into actionable strategies for your credit union.

Register now to learn:

• What today's borrowers are most concerned about regarding their finances
• The key expectations and preferences that define modern borrowing experiences
• How to seamlessly integrate protection options that build member trust and confidence

Don't miss this opportunity to learn how to design integrated lending solutions that reflect what today's borrowers value most, strengthening member relationships and driving growth for your credit union.

Can't attend? Register now to view the webcast on-demand.

Speakers:

Lisa Pavelski | Director, Digital Capabilities - Lender Experience | TruStage
Lending Business Team, overseeing strategies based on consumer insights, digital integrations, and marketing to meet evolving needs. Joining TruStage in 2019, Pavelski was previously the Senior Manager of Digital for Consumer Insurance. With diverse leadership roles in Consumer Experience and Brand Management, she brings broad expertise from her work in consumer products. She holds an MBA in Strategic Management from the University of North Texas and a Bachelor's in Marketing & Management from Northwest Missouri State University. Pavelski enjoys long-distance running, triathlons, and spending time with her children, Jake (24) and Marlee (16), along with her rescue dog, Millie.

Erika Romenesko | Sr. Manager, Customer Experience | TruStage
Business Team at TruStage™, where she applies qualitative and quantitative research to better understand consumer behavior and financial decision-making. Her credit union journey began in second grade with the Penny Pouch Club, and she's been a passionate advocate ever since. A proud Credit Union Development Educator (CUDE), Erika has been with TruStage for 18 years. In 2022, she traveled to Africa to support global credit union professionals and will return this year to continue that work. She holds a B.S. in Biology from the University of Wisconsin–Madison, a Master's in Adult Education from San Diego State University, and certificates in Instructional Design and Consumer Decision Making from Wharton and Cornell.

Questions? Email: [email protected]