Katie Najjar was promoted to chief member experience officer. In her new role, Najjar will oversee and collaborate with both the retail and marketing divisions to further develop initiatives and programs impacting growth opportunities. She joined the credit union five years ago as SVP retail.

Justin Silva was promoted to vice president retail. In his new role, Silva will continue to oversee the Member Service Center and support the chief member experience officer in leading the retail area. He joined the credit union as an intern at the West Boylston Street Branch in 2000 and has progressed through various roles within the branch network and retail division.

Tina Cicero was promoted to assistant vice president area manager. In her new role, Cicero will continue to manage the West Boylston Street Branch while also overseeing the branch managers of the Sterling and Shrewsbury Street branches. She has been with the credit union for more than seven years and has served as a branch manager for the last three and a half years.

Nichole Howarth was promoted to vice president operations. In her new role, Howarth will oversee all aspects of operations including account operations, digital operations, payment operations and retail operations. She joined the credit union eight years ago and has served in a management capacity on both the retail and operations sides.

Meg Zamarro was promoted to digital operations manager. In her new role, Zamarro will lead the day-to-day operations of the digital operations team and support the credit union’s digital platforms. She joined the credit union seven years ago in the Member Service Center and has been a member of the digital team for the last four years.

Dawn Garrigan was promoted to payment operations manager. In her new role, Garrigan will lead the day-to-day operations of the payment operations team and support all of the credit union’s payment channels. Dawn has over 20 years of operations experience and has worked for the credit union for more than 10 years.

Josh Laprade was promoted to assistant vice president information technology. In his new role, Laprade will lead the day-to-day operations of the IT team while playing a critical role in projects and technology initiatives throughout the credit union. He joined the credit union seven years ago and has been the IT manager for the last three years.

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16 Professionals Step Into New Roles at Credit Unions & CUSOs

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