Your Culture Is On the Front Lines of Member Experience

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Culture has never been more important in light of the massive changes impacting companies through artificial intelligence and cybersecurity risk. CEOs who don’t recognize the importance of IT and fail to commit to managing this function with focused communication throughout the organization will fail. We can’t expect board members to become IT experts. However, we can expect them to bring in experts in order to have proper preparation, protection and immediate effective responses to any cyber breaches.

Becoming aware and more fully responsible for cyber is a new addition to every director’s role.  Employees’ actions play a huge role in the safety of the organization. CEOs must ensure that on a regular basis they communicate this role to the workforce, and how it is critical to securing and protecting data and information. Most breaches begin from an internal source, either through a malicious action or through an unintentional one. Continuously connecting employees to the mission of the organization to ensure engagement, as well as to deepen the understanding of how everyone impacts the organization’s future soundness, is essential.