inside a bank branch Source: Germanii/Shutterstock.

Even in this hyper-digital world, nothing beats the in-person experience between a credit union and its members. If someone is taking the time to visit your lobby, you must take advantage of the opportunity to deliver great service, potentially sell additional services and create a lasting positive impression.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.