Creating a better digital experience. A better digital experience. (Image: Shutterstock)

In today’s world, digital transformation is a must. Unfortunately, many credit unions are lagging behind when it comes to making the necessary investments and resources to keep up with the digital leaders.

This is bad news, since 40-45% of affluent U.S.-based customers who switched their banks in the past 24 months moved to a digitally-led firm, according to McKinsey.

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