The Digital-First Credit Union: Balancing Digital with a Human Touch for Remote Business Success



This event has been recorded and is now available on-demand. If you have previously registered click here and access the recording using the email you previously registered with. If you have not registered, please fill out the form to the right to gain access to the event.

Produced and sponsored by:




Credit unions have a strong understanding of the importance of executing transactions digitally for their members — be it for loan applications, mortgage renewals, member servicing, or onboarding. With combined in-person and remote-hybrid offerings now being part of the new world we operate in, credit unions must adapt by extending their services remotely to members. 

Join this webcast to explore the top processes for credit unions to successfully digitize, including how to replicate in-person transactions with a hybrid model that combines digital with a human touch. You will learn: 

  • How to build new digital experiences, and optimize existing ones, to better meet the needs of members.
  • Technical steps in the e-signature implementation process.
  • How to replicate in-person transactions through digital platforms.
  • Tips and automation use cases for transitioning from in-person to remote processes.







Stefan Jovancevic | Digital Transformation Consultant | OneSpan 

Stefan Jovancevic is a Digital Transformation Consultant for OneSpan, responsible for helping organizations enhance process improvements through e-signature and security solutions. Working across multiple industries spanning diverse use cases, Stefan is focused on working with businesses to streamline their workflows and optimize their digital agreement processes and transactions for improved client and employee experiences.





Patrick Albert | Senior Solutions Architect | OneSpan

Patrick Albert has more than 15 years of experience in business process automation and plays a strategic role for OneSpan, helping customers identify and prioritize target applications, document technical requirements and map out a strategic enterprise e-signature plan.