Empty road asphalt and New year 2023 concept Source: AdobeStock

A volatile economy, the widespread expectation for all interactions to be hyper-personalized and the evolving role of physical touchpoints have each had significant impact on financial services this year. Credit unions are challenged to keep pace with rapidly evolving technology and an increasingly precarious security landscape all while expanding member relationships, and operating under thinning margins and staffing shortages.

In the face of these challenges and opportunities, there are several key areas executives should watch as we head into 2023. A greater focus on leveraging data to help members with their financial wellness, the transformation of physical touchpoints and evolving payments strategies to better serve small business members will all be top of mind next year.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.