PSCU has been a leader in advancing the credit union industry, and in 2022 they were recognized as LUMINARIES finalists.
President and CEO Chuck Fagan was recognized for product innovation, transforming PSCU from a payments processing reseller to an integrated financial technology solutions provider during his tenure; and Lynn Heckler, executive vice president and chief talent officer, was recognized for her work embedding diversity, equity and inclusion (DEI) into PSCU’s business process.
Watch the two as they discuss what led to the recognition, as well as:
- What challenges they encountered leading up to their success;
- How a credit union can find success in their DEI initiatives; and
- Why striking the balance between investments and innovation are crucial to a credit union’s success.