Technology in businessman's hands Source: Shutterstock

For decades and for different reasons, many credit unions have resisted outsourcing key operational functions, ranging from fraud mitigation, regulatory compliance, dispute resolution and loan processing to member service support.

Some of the rationale for keeping those functions in-house has been well-founded, based on concerns relating to cybersecurity risk, data privacy, quality of member service, or the time and cost that might be involved in onboarding and managing a third-party resource. Conversely, many credit union leaders have avoided consideration of outsourcing altogether, either based on reports of failed outsourcing relationships from peers or wanting to maintain control over any significant operational changes. Very often, sticking with “the devil that you know” has been the safest route to follow for many credit unions.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?


© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2024 ALM Global, LLC. All Rights Reserved.