Jovia Financial Credit Union was recognized as a Credit Union Times "Luminary" for its work around diversity, equity and inclusion — innovating to create a culture that embraces differences. Renu Dalessandro, chief marketing officer and certified diversity, equity and inclusion professional, joins us to discuss the changes the credit union made and the impacts on employees, members and the community.

You'll also learn:

• How the credit union created its program;
• Why even small changes can have lasting impacts;
• What lessons Jovia learned along the way; and
• How others can lay the groundwork for similar programs.