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As we all look to lead our credit unions to the future, we are turning to the nebulous term "innovation," but what does that really mean? I define it for my teams as making things better today than they were yesterday, and as a result innovation can happen anywhere within our credit union. All too often, I hear from credit union leaders that they are struggling to get support for their innovation initiatives, and this comes in many forms, from no executive or board support to siloed work, competing priorities and more. My credit union has worked through many of these hurdles over the years and by overcoming them, we have been able to launch many new innovative products and services. In the past year, I had been noticing a resistance from our teams that were assigned to the innovation projects and was struggling to figure out how to move past it.
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