hand touching an iPad to do a banking transaction Source: Adobe Stock.

An independent group of UX, Design, Content and Analytics professionals conducted a “digital experiences” review of the Top 100 credit union by asset size – and they found “many credit unions are not investing in the digital capabilities that meet current and prospective members’ wants and/or needs.”

The Silicon Valley-based Finalytics.ai released its 2023 Credit Union Digital Experience report on Monday and published the findings from these experts that explored how effectively credit unions have been in providing digital experiences that can be leveraged as a competitive advantage. This is the fifth such report from Finalytics.ai.

Michael Ogden

Editor-in-Chief for CU Times.

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