Humanity Remains an Essential Element to Fighting Fraud

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Most of us love technology. Or more to the point, we love the speed, convenience and ease its various forms bring to our days. But when things go wrong with that technology, we expect a human to be there to smooth things over. It’s why retailers have so smartly situated designated employees near the “self” checkout stations. (I’ve never seen a busier employee than the self-checkout supervisor at my local grocery.)

Payments are no different. Members love the digital glow their credit and debit cards have come into over the last decade. They enjoy the seamless connections between their plastics and their watches, the no-questions-asked “buy now” ease of online shopping, and of course, the ability to send money to virtually anyone, virtually anywhere in seconds.