Serious disscussion about project during business meeting in cafe Source: AdobeStock

You know that sinking feeling you get when you see a credit union in the news facing a highly public crisis, like the recent VyStar system outage or Public Employees Credit Union data breach? How it keeps you up at night wondering how your institution would handle the situation? Imagining what you would say and do? And how you would respond to angry customers or anxious employees?

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