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Hybrid work after covid-19 crisis, employee choice to work remote Source: Adobe art

In January of this year, Westerra Credit Union announced its move to a permanent hybrid work model for employees. The adopted model became a part of Westerra’s strategy to enhance employee experience and align with the credit union’s priority of being “digital first.”

This shift certainly didn’t happen overnight. While the word “hybrid” is currently trending as a concept for organizations and companies of all sizes and industries, a hybrid work environment, however, isn’t one-size-fits-all. By utilizing internal and external research, Westerra set out in the fall of 2021 to determine if a hybrid work model would be beneficial to staff while ensuring it would allow the credit union to continue to provide excellent, trusted and knowledgeable financial services to members.

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