Becoming an Equitable Credit Union: Vizo Financial's Journey

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What does diversity, equity and inclusion look like? That’s something all credit unions had to ask themselves as DEI was added as the eighth cooperative principle for credit unions in 2019. We, like so many of our fellow credit unions, have since begun conducting a deeper examination of our policies, practices and work culture through the lens of equity and inclusion. Our goal is to create transformative change that allows everyone who works with or for Vizo Financial to feel valued and included.

In 2021, Vizo Financial engaged an external DEI consultant to assess our current work environment and provide recommendations of where to focus our efforts and resources. In order to gain meaningful employee feedback, we conducted a staff survey, held one-on-one interviews with each member of the executive management team and led three focus groups with employees.