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Screenshots of real PenFed Credit Union site (above) and a fake (below). Screenshots of the real PenFed Credit Union site (above) and a fake (below).

Credit unions like to share and promote the positive feedback they get from members.

So it’s not surprising that someone browsing the web found an Idaho man telling his credit union: “You’re doing a good job. The vast majority of web sites are more difficult to navigate and use — some are impossible. Your web site, and the process, are very user friendly.”

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Jim DuPlessis

A journalist for decades.

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