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The combination of rapidly shifting member preferences, an increasingly crowded competitive landscape and the disruption of emerging technologies have made strategic use of digitization and automation more urgent than ever before. Credit unions are being challenged to accomplish more with less resources, accounting for factors such as evolving regulatory requirements, more robust disaster planning and widespread staffing shortages stemming from the Great Resignation.

To remain relevant and succeed in 2022 and beyond, credit unions must closely evaluate their technology strategies and redefine the member experience. There are several trends to watch as we head into the year.

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