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Redwood Credit Union ($7.1 billion, Santa Rosa, Calif.) promoted Chris Cummins to vice president of virtual service delivery. In his new role, Cummins is responsible for overseeing the delivery of high-quality digital experiences when members access the credit union’s online services. He joined RCU in 2013 as remote delivery manager and has since taken on roles as digital experience manager and most recently vice president of virtual service delivery. Prior to joining RCU, Cummins worked for Pacific Pulmonary Services as a senior software engineer and then service desk manager, and for Mitchell1, a subsidiary of Snap-on Tools, as a senior software engineer leading the development of automotive software product lines. He holds an ITIL Foundation Certificate in IT service management and participated in Filene Research Institute’s i3 Innovation Program.
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Natasha has served as an editor for CU Times since March 2015. She also served as a communications specialist for Xceed Financial Credit Union (now Kinecta FCU) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer for more than 16 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.
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