Using artificial intelligence to connect with younger generations. Source: Shutterstock.

Digital customer service provider Glia and conversational artificial intelligence technology company Clinc announced a new partnership to allow greater AI integration into the digital world for financial institutions.

The announcement on Thursday stated that Clinc’s conversational AI platform will be combined inside of Glia’s existing “Digital Customer Service” platform. “Through the integration with Glia, Clinc’s virtual banking assistant can respond to inquiries, and when more complex inquiries occur, it can seamlessly transfer interactions to customer service representatives through Glia’s live chat if needed. This eliminates the need for customers to ever reauthenticate, provide context or leave the digital channel, boosting efficiencies and enhancing customer satisfaction,” the announcement stated.

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Michael Ogden

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