Fraud alert on a laptop screen. Source: Shutterstock.

CO-OP Financial Services announced the rollout of a new fraud-fighting tool Monday – COOPER Fraud Score, a credit union-focused, real-time payments fraud scoring tool and the latest addition to the AI-driven fraud mitigation platform COOPER, which CO-OP introduced in 2018.

The Rancho Cucamonga, Calif.-based payments CUSO said COOPER Fraud Score is designed accurately detect more fraud, helping credit unions react quickly to emerging trends and build more member confidence in their credit union-issued cards. It works by creating a risk score in real-time and applying it to a transaction authorization request, then delivering the score to a range of decisioning tools within CO-OP’s fraud prevention ecosystem. If a transaction is identified as potentially fraudulent, the credit union receives “reason codes” that explain why the solution assigned it the scores it did; the credit union can then choose to relay this information to members, helping them understand why a particular transaction was declined.

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Natasha Chilingerian

Natasha Chilingerian has worked in the credit union space for over a decade. She joined CU Times as managing editor in 2015 and was promoted to executive editor in 2019. Before that, she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer and editor for more than 17 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

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