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For credit unions, it is common to acquire disparate systems as growth occurs, allowing them to offer more services to their members. Oftentimes these systems are not integrated and cause problems for internal operations and can be confusing to members.

At Chartway Federal Credit Union, consolidation was key to becoming more efficient and productive. The disconnect between systems caused challenges for internal operations, timely processing of member statements and notices, and difficulty with reporting. Chartway finally decided to consolidate its disparate systems, leading to more consistent reporting while enhancing the member experience.

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