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Bringing It All Together: Consolidating Disparate Systems to Drive Efficiency

Chartway FCU shares how system consolidation led to internal improvements and benefits for members.

By Regena Pearce-Lowe | November 15, 2021 at 10:00 AM
businessmen's hands using laptop Source: Shutterstock

For credit unions, it is common to acquire disparate systems as growth occurs, allowing them to offer more services to their members. Oftentimes these systems are not integrated and cause problems for internal operations and can be confusing to members.

At Chartway Federal Credit Union, consolidation was key to becoming more efficient and productive. The disconnect between systems caused challenges for internal operations, timely processing of member statements and notices, and difficulty with reporting. Chartway finally decided to consolidate its disparate systems, leading to more consistent reporting while enhancing the member experience.

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