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Did you ever imagine a time when you could buy a car online and have it show up in your driveway a few days later? Today, many of the tasks consumers once did in person, like buying groceries or getting dinner from a restaurant, have been transformed by digitalization.

The coronavirus pandemic has only heightened this dramatic shift toward high-tech, low-touch online offerings. The disruption in retail has also affected retail banking. Members want fast, simple and easy. However, making this expectation a reality is easier said than done, as a typical credit union’s consumer lending process can involve many different systems, people and processes.

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